Straight answers to the questions that matter.

It can't, because it doesn't send anything. Every outbound message is a draft until a person at your business reads it and taps approve. You can edit before approving, and there is a kill switch that stops all outbound sending in one flip. The approval gate is not a beta limitation we plan to remove. It is the product.

No. The AI features run under commercial API terms where the content sent to power them is processed to generate the requested output and is not used by us or the AI provider to train their models. The same commitment appears in our privacy policy.

We answer this one carefully, because most vendors don't. For medical offices we draw a hard line: office automations that never touch patient identity, like phone greetings, staff knowledge assistants, and blank form conversion, are available today with no compliance engagement. Anything that does touch patient identity, even an appointment reminder, follows a HIPAA path available on request: a Business Associate Agreement covering the AI provider's API in a HIPAA-ready configuration, an architecture review of what is stored where, and our own BAA with your practice. It is an engagement, not a checkbox, and we will say so to your face.

Every request still reaches a human. The support intake files a ticket on every failure path, so nobody is ever stranded talking to a dead bot. We tested this by unplugging the AI and watching the ticket file anyway.

For you, a conversation. For us, a configuration row: your branding, your pipeline stages, your voice file, and your user accounts. There is no app release, nothing for you to build or integrate, and the same published app in the store becomes your app when your team signs in with your company code.

Yes, and it is one of the best parts. Your admin sees your team's tickets, replies, resolves, or escalates to us with one button. Your staff only ever see her. Our replies to her stay invisible to your team unless she chooses otherwise.

It depends on what your business needs the agent to do, so we don't publish a one-size price. Book a call, show us how your work flows, and you will get a real number and a straight answer on whether this fits at all.