Industries · Medical & dental offices
Two lanes, drawn honestly.
Most automation vendors get vague around HIPAA. We do the opposite: a bright line between office automation that never touches patient identity, which you can start today, and anything that does, which follows a real compliance path we will walk with you.
Lane 1 · Available today
Automation that never touches patient identity
No compliance engagement needed, because nothing in this lane knows who your patients are.
- Phone system: professional greetings, menus, holiday hours, on-hold audio.
- Staff knowledge assistant over your SOPs, payer rules, and fee schedules.
- Front-office IT helpdesk with AI intake.
- Website, SEO, and owner-approved reply drafts to public reviews.
- Your paper intake packet converted to fillable PDFs. The blank form is not PHI, and filled copies never touch us.
- Internal ops: supply reordering checklists, staff scheduling reminders, vendor chasing.
Lane 2 · HIPAA path, on request
Anything that touches a patient
At a medical practice, almost any message to a patient is protected health information. Even "reminder: you have an appointment Tuesday" reveals that person is a patient. So this lane is deliberate, not a checkbox.
- Appointment reminders, confirmations, and recall outreach.
- No-show follow-up and waitlist backfill on cancellations.
- Intake form delivery to patients.
- The path: provider BAA in a HIPAA-ready configuration, an architecture review, and our own BAA with your practice.
The honest part
What "HIPAA path available on request" actually means.
The AI provider signs a Business Associate Agreement covering its API in a HIPAA-ready configuration. We move your deployment to that configuration, review the architecture of what is stored where, and sign our own BAA with your practice. It is an engagement, not a badge on a website, which is exactly why we describe it this way. Vendors who stamp "HIPAA compliant" on a marketing page without telling you any of that are the ones to worry about.
Next step
See it on your own business.
A short call, a look at how your work actually flows, and a straight answer on whether this fits. No pressure, no obligation.